Box Office

Ticket buyers no longer need to login to an account in order to place an order online.

BOX OFFICE INFO & POLICIES

Box Office staff are available from 10am – 5pm Monday-Friday by calling (914) 698-0098 (Option 1) or by email at boxoffice@emelin.org.
Box Office staff are available for in-person assistance Friday from 12pm – 4pm and two hours before each ticketed event for in-person transactions.
All ticket sales and will-calls for performances end 30 minutes after the scheduled start time.
During performances, the lobby opens to patrons one hour before the scheduled start of the show and seating begins 30 minutes before the curtain rises.

Ticket Sellers

Don’t get scammed! Any tickets to an Emelin Theatre event that are not sold directly from www.emelin.org are invalid tickets. We do not sell tickets on any other ticketing site. Sites may resell invalid tickets at inflated prices to turn a profit. Please only purchase tickets directly from our Box Office to ensure a fair price and access to the show.
Reselling, brokering, or profiting off the sale of tickets to Emelin Theatre events is strictly prohibited. Any tickets thought to be or confirmed to be resold or brokered will be voided and/or invalidated at the sole discretion of the Box Office.
Any tickets found to be altered, edited, or otherwise tampered with will be invalidated at the sole discretion of the Box Office.

Exchanges and Refunds

Purchased tickets to an event that the buyer can no longer attend may be exchanged for another performance or donated as a tax-deductible contribution to the Emelin Theatre.
Free exchanges are available to all Members and available for a nominal charge for all patrons. All exchanges must be at least 48 hours before the start of the performance. Exchanges cannot be processed during active performances or after the show has occurred.
Refunds are only available for shows that have been fully canceled or postponed to a date that can no longer be attended by the ticket buyer, or for Steward Members.

Ticket fees

Ticket fees are applied to all performances and are dependent on the price of the individual ticket. Fees remain the same whether tickets are purchased online, over the phone, or in person at the Box Office window.

Will Call and Digital Tickets

Tickets are disseminated in one of two ways: digital delivery or will-call pick-up. Digital delivery arrives in your email inbox immediately after your purchase is completed in a confirmation email. Click the link “View My Tickets” to access your mobile tickets. These tickets can be scanned directly from your smartphone or digital wallet.
Will call tickets are available for pick-up from our Box Office one hour before the show’s scheduled start time.

Accessible Seating

The Emelin has five removable wheelchair-accessible ADA seats and five companion seats available for all shows, located at the front of the auditorium. All seats in row B and beyond are accessed via stairs only—we do not have an elevator nor a ramp to seats further from the stage.
When purchasing ADA seats online, you may add your request for removing the seat for wheelchair access in the comment section. When no comments are added, our Box Office staff will contact ticket purchasers before the show to prepare seat needs.

Late Seating

Please arrive on time for your performance. Box Office will call and theater access closes 30 minutes after the scheduled start of the show. Late seating beyond 30 minutes cannot be guaranteed.

Leaving Single Seats

When purchasing tickets online, please do your best to select seats adjacent to already purchased seats. The Emelin Theatre reserves the right to reassign seats to accommodate as many patrons as possible, especially for popular performances.

All patrons, regardless of age, are required to have their tickets to the performance. Children may sit in the laps of adults during the performance but will not be permitted into the auditorium without a valid ticket of their own.
Age restrictions vary by performance or artist. Any age restrictions will be listed on individual event pages as needed.

Discounts

Discounts are available for Members during presale windows.
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When applying a discount code to your purchase, look for the “Promotional Code” box to enter your code before completing the purchase. Promo and discount codes cannot be applied after a purchase is completed.