Box Office & Patron Services Manager (Full-Time, On Site)

The Emelin Theatre is seeking a full-time Box Office & Patron Services Manager Manager reporting to the Executive Director to oversee ticketing operations and front-of-house patron experience for our year-round presenting season of live music, comedy, dance, film, and family programming. This role manages the PatronManager (Salesforce) CRM system, supervises part-time box office staff, and helps ensure a welcoming, efficient, and accessible experience for every patron attending performances at the Emelin. Working closely with Marketing, Production, and Development staff, the Box Office & Patron Services Manager plays a key role in supporting ticket sales strategy, group sales initiatives, donor ticketing benefits, and community access programs.

Responsibilities Include

• Serving as the primary front-facing representative of the Emelin Theatre for patrons, providing a consistently welcoming, professional, and responsive presence at performances and through all ticketing-related communications
• Delivering excellent customer service across all patron interactions, and effectively engaging with a wide range of audiences, community members, donors, artists, and partners
• Being present at performances, ensuring a seamless patron experience from arrival through departure
• Supporting front-of-house operations during performances, including greeting patrons, assisting with ticket scanning and theatre entry, and directing lobby traffic flow as needed
• Supervising, training, and scheduling part-time box office staff to ensure consistency in service and operations
• Managing scheduling of Box Office Associates for all ticketed performances
• Coordinating group sales and community ticket programs, including communicating directly with group leaders regarding seating and arrival logistics
• Confirming accessibility needs including ADA seating with patrons in advance of performances and communicating any seating adjustments to Production staff
• Managing all ticketing builds and patron data within Salesforce PatronManager
• Selling tickets for current and future performances across phone, in-person, and online sales channels
• Creating ticket packages, discount codes, and subscription offerings
• Managing artist comps and ticket holds
• Providing administrative support for the Membership program, including communicating with members and ensuring timely fulfillment of benefits
• Running ticket sales and patron reports for internal planning and analysis
• Serving as liaison between Marketing, Production, Leadership, and Development teams
• Managing and troubleshooting ticket scanners (iPhones) and other PatronManager hardware
• Batch printing will-call and walk-up tickets as needed
• Answering Box Office phones and emails during operating hours
• Counting and reconciling box office cash receipts and delivering walk-up cash sales for deposit
• Maintaining organization and readiness of box office workspace and lobby marketing materials
• Meeting regularly with Marketing staff to discuss sales trends and patron engagement strategy based on reporting and analysis
• Generate reporting on ticket buyers, members, and other donors to support reporting and analysis

Qualifications

• 2+ years of experience in ticketing, patron services, or arts administration
• Experience with PatronManager or similar CRM/ticketing platforms preferred
• Strong customer service and organizational skills
• Interest in live performing arts a plus

This is a full-time, in-person position based in Mamaroneck, NY, with regular evening and weekend show coverage required in addition to daytime box office business hours.

Compensation & Benefits

• This is a full-time, salaried position with an annual salary in the range of $65,000-$67,500, commensurate with experience.
• The Emelin Theatre offers a comprehensive benefits package that includes health insurance, vision, dental, participation in a 401(k) retirement savings plan, and paid time off.

Equal Employment Opportunity

The Emelin Theatre for the Performing Arts is an equal opportunity employer. Employment decisions are based on qualifications, merit, and organizational needs. The Emelin Theatre does not discriminate against any employee or applicant for employment on the basis of actual or perceived race, color, religion, creed, age, sex, gender identity or expression, sexual orientation, national origin, immigration or citizenship status, disability, marital status, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, arrest or conviction record, or any other characteristic protected by applicable federal, New York State, or local law.

To apply, please send a resume and brief cover letter to: [email protected] with “Box Office & Patron Services Manager Position – YOUR NAME” in the subject line.

About the Emelin Theatre

Founded in 1972, the Emelin Theatre for the Performing Arts is a nonprofit presenting organization serving audiences from across Westchester County and beyond. Located in the heart of downtown Mamaroneck, the Emelin brings a diverse range of world-class live performances to Mamaroneck and the surrounding region year-round, including music, comedy, dance, family programming, and independent film. The Emelin is committed to creating meaningful shared cultural experiences and serving as a welcoming gathering space where audiences of all ages can engage with the performing arts close to home.